We provide ways to waive deposits and we refund them with interest when certain conditions are met.
City of austin electric deposit.
Customer care 512 494 9400.
Check to make sure you have the correct spelling and also that you included any characters such as a period or a slash.
Have your previous utility provider fax the letter to 512 505 4035 or email it to customer care.
Of electrical distribution 318 251 8629 supt.
The city will waive your deposit after it receives a letter of reference from your current electric gas or water utility.
The city of austin.
Austin energy is the nation s 9th largest community owned electric utility serving a population of almost 1 million within the city of austin travis county and a small portion of williamson county.
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Fees required to start service.
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Security deposits required to start service.
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It also will include other line items such as customer charge power supply adjustment and regulatory community benefit and energy efficiency charges.
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But it s important that you understand these rights before filing a complaint with your electric telecommunications water and sewer utility service provider or the public utility commission puc.
Get covid 19 economic recovery assistance.
Austin city council adopted changes for fy 20.
15 to start solid waste service.
To inquire about eligibility visit the austin utility cap website or call the customer care call center at 512 494 9400.
Complete an online assessment for covid 19 testing.
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You may be unaware of the rights you have as a utility customer.
We power texas capital city through a diverse mix of nuclear coal natural gas and renewable energy totaling almost 3 000 megawatts of generation.
20 to start electric or water service.
In addition city of austin utilities provides assistance to customers who are having financial difficulties and are unable to pay their utility bill due to unexpected emergencies.
Your bill will include tiered charges for your electric usage.
Outside austin call toll free.